The price for a service call is $250.00. That price includes travel to and from your location, inspection and diagnosis of the problem, simple adjustments and repairs that require no parts. Parts are extra and a final estimate will be provided after diagnosis before any work is completed. The $250.00 service call is non-refundable if you decide not to proceed with a repair. Approximately 80% of service calls result in no charges beyond the base $250.00.
Customers who purchased their stairlift from Northcoast Mobility are rewarded with a discount on out of warranty service calls. The service call for customers who purchased from us is $200.00.
Many of our service calls are for battery replacement. Total cost for a service call that includes battery replacement is $350.00 for customers who purchased their lift from another dealer and $300.00 for those who purchased their lift from Northcoast Mobility. Again, this applies only to the Handicare stairlift line. We do not work on other brands.
This depends upon the staircase configuration of your new home. Most stairlift models are specific for the left or right side of the stairs. The Handicare 1100 is an exception as it can be used on either side of the stairs. If you current lift is on the left side of your stairs, it will most likely have to be installed on the left side of the new stairs. It also depends upon the total number of steps. If your new staircase is no longer than the old one, then it can be done. If you require a longer rail for the new stairs, it can still be done but will be significantly more expensive as a new rail set will be required.