Northcoast Mobility has Proudly served Northeast and Mid Ohio including Cleveland, Columbus, Toledo, Akron, Canton, and surrounding areas for more than a decade. We have built our business one customer at a time by remaining true to a few simple principles.
Treat people with dignity, respect, and honesty. Offer them a great product at a fair price that includes professional installation and after sales service.
The simple answer is, because we care. We know that people buy stairlifts because they need them, NOT because they simply want them. If there is an issue, we know that it causes great hardships in your ability to access your home. The bottom line is, if you need us, we will be there to take care of you. When you deal with Northcoast, you are not calling some out of state number and dealing with a large conglomerate where you talk to somebody different every time you call. You will call the number listed here and I will personally answer the phone. If for some reason I can’t answer, I will call you back within minutes, not hours or days. Our success depends upon you being pleased with our service.
Why should you buy your stairlift from Northcoast Mobility?
10+
Years Experience
1700+
Trusted Customers
2500+
Starlifts Installed
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Would you like to arrange an In home evaluation of your stairlift needs? If so contact us Today. If you have any questions or comments, please let us know. We value your feedback.
Service
The manufacturer’s warranty covers only parts. Customer’s who purchase from Northcoast Mobility will be covered for Parts and Labor.
We will service out of warranty units purchased from other dealers but only for the Handicare brand that we sell. We have no access to parts for brands that we do not sell. Please note that we are no longer selling Acorn or Brooks stairlifts. We will service what we sold during the 2 year warranty period for new units but beyond the warranty period, you will need to contact Acorn or Brooks for service. The one exception is that we will replace your Acorn and Brooks batteries if you are in the Cleveland, OH area.
Due to the many problems that often arise, Northcoast will no longer install used units purchased elsewhere. There are many things that can go wrong with a purchase made from an individual, off Craigsist, Ebay, etc. We often find that stairilits were damaged during the removal, handling, or shipping of a used unit. The issues are often not obvious until after the lift is installed and tested and then customers get upset over any additional charges. Also, used stairlifts must be cut or lengthened almost 100% of the time which adds additional time and expense to an install. There can be other issues also.
The price for a service call is $250.00. That price includes travel to and from your location, inspection and diagnosis of the problem, simple adjustments and repairs that require no parts. Parts are extra and a final estimate will be provided after diagnosis before any work is completed. The $250.00 service call is non-refundable if you decide not to proceed with a repair. Approximately 80% of service calls result in no charges beyond the base $250.00.
Customers who purchased their stairlift from Northcoast Mobility are rewarded with a discount on out of warranty service calls. The service call for customers who purchased from us is $200.00.
Many of our service calls are for battery replacement. Total cost for a service call that includes battery replacement is $350.00 for customers who purchased their lift from another dealer and $300.00 for those who purchased their lift from Northcoast Mobility. Again, this applies only to the Handicare stairlift line. We do not work on other brands.
This depends upon the staircase configuration of your new home. Most stairlift models are specific for the left or right side of the stairs. If you current lift is on the left side of your stairs, it will most likely have to be installed on the left side of the new stairs. It also depends upon the total number of steps. If your new staircase is no longer than the old one, then it can be done. If you require a longer rail for the new stairs, it can still be done but will be significantly more expensive as a new rail set will be required.
Faq
Medicare does not presently cover stairlifts. Unfortunately, they do not consider stairlifts a medical necessity.
All stairlifts that we sell are DC powered and will work up to 20 cycles (depending upon model). A cycle is 1 – up and 1- down.
Approximately 1.5 – 2.5 hours for a straight stairlift. 3 1/2 to 5 hours for a custom curved unit.
Yes, we stock our most popular models for quick installation. If one of our stock stairlifts will work for you, we can typically have a stairlift installed in your home within 2 to 3 days. If your require a specific model or specific options, it can take a week to 10 days to obtain the unit.
Depending upon the model, typically between 4 and 6 weeks.
Due to the fact that stairlifts have to be cut and fit specifically for each staircase, we do not rent stairlifts. We researched what a few companies that rent them charge and found the the cost to the customer very quickly reached the purchase price of a new unit.
Our published prices do not include sales tax but if a doctor’s prescription is supplied, sales tax is not required.
All our stairlifts require a regular A/C outlet to plug the battery charger into. They come with enough wire to reach appoximately 20ft along your baseboards/wall so we typically have no problem finding a place to plug them in.
In most instances, we can give you an accurate quote for a straight stairlift right over the telephone. once you answer a few basic questions. Custom curved lits are a bit more complicate and while we can give you an estimate, we can’t be completely accurate without an in-home evaluation.
Customer Testimonial
what our happy starlift owner says
Bill Fredricks: Pepper Pike, OH.
We just had an Acorn stairlift installed by Northcoast Mobility. The stairlift works perfectly and is very high quality. Northcoast provided fast service and a very good price. They Followed up after the installation to make sure i was happy And that everything worked properly. I highly recommend them.
Ron and Kathy Walker Elyria, OH.
From the showroom thru installation our experience with Terry was all about customer service and good price. I would highly recommend Northcoast Mobility for their products and service.
Reach out anytime, we are happy to hear your thoughts.